Delivery & returns

Price list for delivery

 Price may vary on local regulations

Delivery

As our furniture is a bulky product, it is usually transported on pallets. Palletised consignments are a guarantee of safety and optimal price. Furniture is usually transported in vehicles equipped with lifts. The driver transports the furniture on a trolley to the door of the house or the door of a staircase in a block of flats. 

In the case of large business orders, we organise individual transport, fully tailored to the customer's needs.

The shipping cost includes transport of the products and insurance. We are constantly working to optimise it. After order confirmation, shipping cost may be subject to adjustments.

Delivery time 

At Eye on Design, we work directly with manufacturers to offer our customers the best quality furniture and accessories.

Estimated delivery time: from 24h up to 10 weeks.

Returns

Each of our customers (both individual and business customers) may return the purchased (undamaged and unused, otherwise compensation for lost value will be claimed) goods within 14 days from the day on which they took possession of the purchased item (delivery of the order).

To comply with the withdrawal period, it is sufficient to send information on the exercise of the right of withdrawal before the expiry of the withdrawal period. Then, after receiving confirmation of the return registration, you must deliver the unused and undamaged goods (otherwise compensation for lost value will be claimed) at your own expense to the address indicated by us within 14 days.

In the event of withdrawal, we will refund all payments received excluding delivery costs, no later than 14 days from the day on which we receive the goods and establish that there are no signs of damage or use (undamaged and unused, otherwise compensation for lost value will be claimed) .

We will refund the payment using the same means of payment used in the original transaction, unless you have expressly agreed otherwise.

Refunds do not include customized and personalized products.

Complaint

However, we realise that damage in transit or during production can happen. Therefore, if you receive damaged goods, please contact us by e-mail at support@eyeon.design

In order to process your complaint quickly and minimize shipping costs, please provide photos of the damage.

In the case of a successful complaint, we will contact you by telephone or e-mail to arrange a convenient time for the courier company to collect the faulty goods.