Do you accept cash on delivery?
Unfortunately, no, we have no payment-on-delivery or advance payment option at the moment. It is possible to use the Klarna installment payment program.
What payment options do you offer?
You can use multiple payment methods to complete purchase in our store:
- debit/credit card
- Klarna (installment payment, pay later)
- traditional bank transfer (please contact Customer Service)
The payment link does not work - what to do? Do I have to place the order all over again?
If you have placed an order and want to pay through online transfer, but something went wrong when you clicked on the payment link, the order is still active and you can still pay. In that case, please contact Customer Service.
Is it possible to pay by traditional bank transfer?
Yes, we have a traditional transfer option. In that case, please contact Customer Service (email: email@example.com, phone: +48 733 776 314)
Is there an installment payment option?
Yes, we have such an option, it is available when finalizing your order. Please select Klarna payments, and then choose installment payment.
Instead of paying the full amount, can I make an advance payment?
We currently do not have the option of paying in advance. Order processing will begin after the full amount is paid.
Do I get a VAT invoice?
Yes, please provide your invoice details at the time of placing an order in the comment box or send your invoice details to firstname.lastname@example.org
Where can I verify the reviews of Eye on Design store?
We are a member of the Trusted Shops program, which guarantees the protection of purchases up to 2000 EUR, regardless of the payment method. You can find sample reviews of our store here.
Which products can be returned?
All products that are not custom-made and personalized. Returned products must be unused and undamaged.
What is the Eye on Design customer loyalty program about?
By joining the Loyalty Program, customers will receive 1 point for every EUR spent. Collected points can be exchanged for discount coupons for further orders. Discount coupons cannot be higher than 10% of the value of the next order.
Collected 1,000 points can be exchanged for an EUR 100 discount voucher for subsequent purchases worth at least EUR 1,000.
How can I earn points in the loyalty program?
You can receive points for: shopping in our store, registering an account, liking and following Eye on Design's social media account. You can also get points as a gift for your birthday.
Is it possible for the shipment to be delayed?
Yes, we have the ability to store the goods and ship them at the convenient time for you.
How will the goods be delivered?
Shipping of the goods will depend on the size of the package, usually the logistics partner is DPD, DHL, Fedex, Agediss or Ambro Express.
Before the scheduled delivery, we will email you with a tracking number.
Do you have a furniture assembly service option?
Unfortunately, we do not have such an option at the moment. However, the assembly of a majority of furniture is quite easy, each piece of furniture comes with assembly instructions.
In case of any difficulties, we are at your disposal.
Can I customize the product you have on the website?
Feel free to contact us by email, we will try to help you individually.
Where can I find information on what the order lead time is?
Information about the delivery time of your order can be found in the product card, under the description.
Will my purchase be well secured during transport?
Proper securement is a guarantee of receiving the highest quality goods for the greatest customer satisfaction, which is why we pay great attention to the careful protection of your orders.
I would like to ask some additional questions before placing an order, how can I contact customer service?
Please send all inquiries to email@example.com or call +48 733 776 314.
I would like to see what the fabric looks like, how can I order a sampler?
Samplers can be ordered for the price of 44 EUR. When you buy a piece of furniture, you can get a refund of 44 EUR (after returning the sampler). In the comment to your order, please write what product you want the sampler for.
Do I need to create an account on Eye on Design to place an order?
It is not required, however, we encourage you to create an account to be able to enjoy special offers, a loyalty program and faster processing of your orders.
Who covers the cost of shipping in case of return?
The buyer returns the product at his/her own expense.
Do the products have a warranty?
Yes, every product comes with a warranty.
What should I do if the product is damaged?
To file a claim, follow the steps below:
- Return/complaint form
Send an email (firstname.lastname@example.org) with the following information: name, email or mailing address, phone number, indication of the product number and the reason for the complaint, date of purchase and occurrence of the defect.
In order to process the complaint quickly and minimize shipping costs, please provide photos/video documenting any damage. Also, please check the products received with the courier, in case of any signs of damage.
- Returning the product
When making a complaint, please send back the product with all its accessories and a copy of the purchase invoice.
What is the company's return policy?
Each of our customers (both individual and business customers) may return the purchased (undamaged and unused) goods within 14 days from the day on which they took possession of the purchased item (delivery of the order).
To comply with the withdrawal period, it is sufficient to send information on the exercise of the right of withdrawal before the expiry of the withdrawal period. Then, after receiving confirmation of the return registration, you must deliver the unused and undamaged goods at your own expense to the address indicated by us within 14 days.
In the event of withdrawal, we will refund all payments received excluding delivery costs, no later than 14 days from the day on which we receive the goods and establish that there are no signs of damage or use.
We will refund the payment using the same means of payment used in the original transaction, unless you have expressly agreed otherwise.
Refunds do not include customized products such as sofas, corners, benches, armchairs, or other personalized products.
In the package with the statement and the returned product(s), include all accessories received with the product (s) as well as receipt or invoice.